Pixel phones could soon call customer support lines on your behalf

Gemini could take the pain out of navigating phone call menus and hold lines. Pixel phones could soon call customer support lines on your behalf. Users will likely be able to monitor live audio, view real-time transcripts, or take over the call whenever they choose.

The feature isn’t earmarked as a Pixel-exclusive just yet, but Google continues to gatekeep a lot of handy calling-related features to Pixels, and this could follow the same trend. Google Pixel phones come with features like Hold for Me and Direct My Call that rank among the best Pixel features, taking a lot of the friction out of phone calls. We’ve now spotted Google working on a new Gemini-powered feature called “Call for me” that could potentially autonomously dial and navigate customer support hotlines on your behalf, further helping make devices like the Pixel 11 series some of the best phones for actual calls.

Authority Insights brings you all the latest exclusive reports, app teardowns, leaks, and in-depth tech coverage from the team that you won’t find anywhere else. In the Phone by Google app v239.0.980790129 beta, we’ve spotted several strings referencing an in-development feature codenamed “Hedwig.” Fittingly named after Harry Potter’s snowy owl known for reliably delivering mail, the feature could seemingly assign Gemini to handle the tedious chore of calling customer care, listening to automated voice trees, and keeping you off the line until it is actually necessary.