Info

ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top

ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top

The latest phone-industry story is really a question about value: what has to improve before another expensive upgrade feels like a smart decision instead of a reflex.

Phones are mature products, so the smallest useful details now carry more weight: software support, battery life, camera reliability, pricing, repairs and whether upgrades still feel necessary.

Continue reading “ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top”

Info

ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top

ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top

The latest phone-industry story is really a question about value: what has to improve before another expensive upgrade feels like a smart decision instead of a reflex.

Phones are mature products, so the smallest useful details now carry more weight: software support, battery life, camera reliability, pricing, repairs and whether upgrades still feel necessary.

Continue reading “ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top”