Some iPhone 18 Pro Users Experiencing Face ID Issues

Apple’s new iPhone 18 Pro and iPhone 18 Pro Max began arriving to customers on Friday, and unfortunately some early adopters are experiencing Face ID issues. According to a Reddit post spotted by Face ID authentication for specific actions such as unlocking a locked app sometimes fails to work on the iPhone 18 Pro models, and the device then freezes and eventually reboots to the lock screen. It is unclear how widespread this problem is, but it can be hit or miss and not all users are affected.

Some forum members are experiencing other Face ID issues on the iPhone 18 Pro models. First, some are receiving a "Face ID is Not Available" message when attempting to set up Face ID, and others have noted that the devices do not always seem to be respecting the "Require Attention for Face ID" setting when it is enabled. Apple moved Face ID’s infrared camera underneath the top-left corner of the display on the iPhone 18 Pro models to achieve a smaller Dynamic Island on the devices.

It is unclear if this hardware change is related to these Face ID issues, but it is likely that Apple will eventually resolve any new Face ID bugs in a future iOS 27 update. Related Roundup: iPhone 18 Pro Tag: Face ID Buyer’s Guide: iPhone 18 Pro (Buy Now) Related Forum: iPhone This article, " Some iPhone 18 Pro Users Experiencing Face ID Issues " first appeared on com Discuss this article in our forums. Some iPhone 18 Pro Users Experiencing Face ID Issues.

The iPhone 18 Pro and Pro Max introduces a new smaller Face ID system, with the Infrared camera now hidden behind the screen, near where the time is shown in the status bar. It appears there may be a software glitch with that component in the shipping release of iOS 27.

Several reports from 18 Pro owners indicate that their device freezes and reboots after a failed Face ID attempt. IPhone 18 Pro Face ID bug causing system to crash and reboot for some users.

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Related Roundup: iPhone 18 Pro Tag: Face ID Guide Buyer’s Guide: iPhone 18 Pro (Buy Now) Related Forum: iPhone [ 108 comments ].